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Quality Systems |
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Challenge
Suppliers are usually required by their customers to implement and adhere to 3rd party quality and food safety standards. Whether these standards are domestic or international in scope, suppliers must effectively establish and monitor for compliance to these standards in order to gain or maintain customers’ approval. Such was the case with a regional produce supplier, who needed assistance with Quality Systems implementation to comply with key customers’ requirements.
Solution
A gap analysis was performed on the client’s existing quality and food safety programs to determine those areas for improvement. Once opportunities for improvement were revealed, a documented quality system with operational procedures, quality plans and record keeping was developed. As part of the quality system implementation process, supplier’s team members were trained on programs related to quality, food safety, regulatory compliance and customer satisfaction. Post-assessment of the implemented quality system concluded that the supplier was prepared for 3rd party assessment.
Results
As a result of a comprehensive quality systems implementation, the supplier successfully complied with customers’ and 3rd party quality and food safety requirements. The client’s quality and food safety programs are more robust enabling customers to have a higher level of confidence in their products and programs.
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